Frequently Asked Questions (FAQ)
Welcome to our new website! We have many new helpful features, such as improved search, better categorization, the ability to review a product, etc., but we are still working out a few bugs.
AtoZHalloween is dedicated to providing the best possible service to our customers. This section describes how to use our web store and how to deal with most shopping related issues. Here are some of our most frequently asked questions:
CUSTOMER CARE FAQ's
- How Do I Know if an Item is in Stock?
- If I Place My Order Today, When Will I Receive It?
- How Do I Determine if a Costume is the Correct Size?
- If an Item is Out of Stock, When Will it Be Back In Stock?
- If I've Already Place My Order, But Haven't Received It Yet, How Can I Find Out When I Will Receive My Order?
- Can I Return My Order?
Please Note:
- Costume styles are subject to change without notice, due to the manufacturer’s production. These changes, no matter how slight, are beyond our control. We apologize for any inconvenience this may cause. The Manufacturers do not always notify us of these variations. We will reflect any changes to the costumes in the website descriptions and images as soon as we become aware of them. Thank you for your understanding with this issue.
- We have the right to refuse the sale of any incorrectly priced merchandise and/or merchandise with a content misprint offered on AtoZHalloween.com. Merchandise pricing or content errors are subject to change/be corrected without notice. We apologize for any inconvenience this may cause. We will reflect any corrections to the price or content on the website as soon as we become aware of them. We will not increase the dollar amount for any item/order without first getting your permission. Thank you for your understanding with this issue.
- There is a 20% restocking fee on Returns.
HOW TO SHOP FAQ'S
- How Do I Search for a Costume?
- How Can I Find Out More About A Costume?
- How Do I Determine if a Costume is the Correct Size?
- How Do I Know if an Item is In Stock?
- If An Item Is Out Of Stock, When Will It Be Back In Stock?
- How Do I Use The Shopping Cart?
- Can I Get A Catalog?
- How Do I Place An Order?
- When Do I Make Payment?
- How Do I Know My Purchase Is Confirmed?
- I Still Do Not Feel Comfortable Transmitting My Credit Card
- How Do I Make Changes to or Cancel My Order?
- Can I Make A Purchase for Someone Else?
- How Do I Check Pricing and Availability?
SHIPPING & HANDLING FAQ'S
- If I Place My Order Today, When Will I Receive It?
- How Do I Receive My Order?
- Where Will AtoZHalloween.com Ship My Order?
- How Do I Know Which Shipping Option To Select?
- How Are Shipping and Handling Charges Determined?
- Where's The Rest Of My Order?
PAYMENT FAQ'S
- When Do I Make Payment?
- What Forms of Payment Does AtoZHalloween.com Accept?
- Which Credit Cards Does AtoZHalloween.com accept?
- What Taxes Will I Have to Pay?
- Do I have a Security Guarantee?
ORDER STATUS FAQ'S
RETURNS FAQ'S
OUR SECURITY FAQ'S
PRIVACY POLICY FAQ'S
back to topIf you cannot find what you need to know, please contact us using any of the following ways:
| E-Mail: |
Contact Customer Care |
| Phone: |
1-800-PARTY-11 (U.S. Only) 1-214-324-4293 (Outside the U.S.) |
| Hours: |
10am-6pm Monday-Friday (Central Daylight Time) |
| Fax: |
214-319-0029 |
| Mail: | AtoZHalloween.com 1152 North Buckner Blvd #105 Dallas, TX 75218 |
